Returns & Refunds
Your satisfaction is guaranteed. Enjoy hassle-free returns with our EU-compliant policy, 14-day withdrawal right, and comprehensive warranty coverage for all authentic products.
🇪🇺 Your EU Consumer Rights
As an EU consumer, you have legally protected rights when purchasing from resivo-home.shop
14-Day Withdrawal
Cancel any order within 14 days without giving reasons
2-Year Legal Warranty
Comprehensive warranty coverage on all products
Full Refund Guarantee
Complete refund including original shipping costs
Free Return Shipping
No cost returns for defective or non-conforming items
Return Policy Overview
We offer flexible return options to ensure your complete satisfaction with every purchase.
🔄 Easy Returns
Return any item within 14 days of delivery for a full refund. No questions asked for changes of mind, and free returns for defective items.
Free Return Label Included
💰 Fast Refunds
Refunds processed within 5-7 business days of receiving your return. Money back to your original payment method automatically.
Express Refund Available
🔄 Free Exchanges
Exchange for different size, color, or model at no additional cost. Priority shipping for replacement items.
Instant Exchange Program
🛡️ Warranty Returns
Full warranty coverage for 2 years on all products. Repair, replace, or refund for any manufacturing defects or malfunctions.
Extended Warranty Available
5-Step Return Process
Simple, secure returns with authenticity verification to protect against counterfeit returns.
1
Initiate Return
Contact our customer service or use our online return portal to start the return process.
Online Portal Available
2
Authenticity Check
Verify your product’s authenticity using our QR verification system before return.
Digital Verification
3
Receive Return Label
Get your prepaid return shipping label via email within 2 hours of request.
Instant Label Generation
4
Ship Your Return
Pack item securely with original packaging and attach the return label for pickup.
Free Pickup Available
5
Receive Refund
Get your full refund processed within 5-7 business days of our receiving the return.
Express Processing
Refund Information
Fast, secure refunds processed to your original payment method with full transparency.
💳
Credit/Debit Cards
Refunds to credit and debit cards processed automatically through your bank.
3-5 Business Days
🏦
Bank Transfer
Direct bank transfers for large refunds or preferred customer requests.
5-7 Business Days
💰
PayPal
Instant refunds to your PayPal account for fastest processing.
1-2 Business Days
🎁
Store Credit
Optional store credit with 10% bonus for future purchases.
Instant Processing
Comprehensive Warranty Coverage
All products come with extensive warranty protection beyond EU legal requirements.
🛡️ 2-Year Legal Warranty
- EU-mandated 2-year coverage on all products
- Covers manufacturing defects and malfunctions
- Free repair or replacement service
- No additional cost or registration required
- Burden of proof protection for first 12 months
- Extended coverage for premium products
⚡ Extended Warranty Plus
- Optional 3-5 year extended coverage
- Accidental damage protection included
- Priority customer service support
- Express repair and replacement service
- Loaner products during repair period
- Transferable warranty for resale value
Return Conditions & Requirements
Please review these conditions to ensure smooth processing of your return request.
✅ Acceptable Returns
- Items in original condition and packaging
- All accessories and documentation included
- Return initiated within 14-day period
- Products with authentic verification seals
- Defective or damaged items (any time)
- Items not matching product description
❌ Non-Returnable Items
- Personalized or customized products
- Items damaged by misuse or negligence
- Products without original packaging
- Hygiene-sensitive items (if unsealed)
- Items showing signs of normal wear
- Products with removed authenticity seals
📋 Return Requirements
- Original receipt or order confirmation
- Complete product packaging and manuals
- All included accessories and cables
- Return authorization number (RMA)
- Proof of authenticity verification
- Photos of product condition (if requested)
💡 Return Tips
- Keep original packaging until satisfied
- Take photos before and after use
- Contact us before returning for advice
- Use tracking for return shipments
- Allow 24-48 hours for processing
- Check email for return confirmations
Anti-Counterfeit Return Security
Advanced security measures to prevent counterfeit returns and protect our authentic product guarantee.
🔍
Product Authentication
Every returned item undergoes our 6-step authenticity verification process to ensure no counterfeit products enter our system.
🏷️
Serial Number Tracking
Advanced serial number and QR code tracking system matches returned products to original purchases.
🔒
Tamper-Evident Seals
Original tamper-evident seals must be intact or properly documented to process returns and prevent substitution.
📊
Digital Verification
Blockchain-based verification system creates immutable records of product authenticity throughout the return process.
🚫
Counterfeit Detection
Specialized equipment and trained staff identify counterfeit products attempting to enter our return system.
⚖️
Legal Protection
Full legal cooperation with authorities for counterfeit return attempts, protecting legitimate customers.
Need Help with Your Return?
Our customer service team is ready to assist with any return or refund questions
📧 Email Support
📞 Phone Support
💬 Live Chat
🌐 Return Portal
Customer service available Mon-Fri 9:00-18:00 CET | Emergency support 24/7