Terms & Conditions – resivo-home.shop | CAPITAL ADV

Terms & Conditions

Complete terms and conditions governing your use of resivo-home.shop and purchase of our authentic products. EU-compliant legal framework protecting both customers and business interests.

⚠️ Important Legal Agreement

By using our website or purchasing products, you agree to be bound by these terms and conditions. Please read carefully before proceeding.

📅 Effective Date: June 26, 2025

These terms were last updated on June 26, 2025 and apply to all transactions and website usage.

Quick Navigation

🏢 Company Information

Legal entity & contact details

🛍️ Our Services

Products & service descriptions

📦 Orders & Delivery

Purchase process & shipping

🔒 Authenticity Guarantee

Anti-counterfeit policies

💳 Payment & Pricing

Payment terms & conditions

🔄 Returns & Warranties

Return policy & warranty terms

⚖️ Liability & Disputes

Legal limitations & resolution

📞 Legal Contact

Questions & legal matters

🏢

Company Information & Legal Entity

These terms and conditions constitute a legal agreement between you (the “Customer”) and CAPITAL ADV (the “Company,” “we,” “us,” or “our”), operating the e-commerce website resivo-home.shop.

Legal Entity Details

Company Name	CAPITAL ADV
Legal Form	Italian Limited Company
Registration	Italian Business Registry
VAT Number	IT02271440063
Share Capital	€80,000.00 (fully paid-in)
Registered Address	CORSO BUENOS AIRES 64 20124 MILANO (MI), Italy
Website	https://resivo-home.shop/
Contact Email	legal@resivo-home.shop
Phone	+39 383 097 949

Jurisdiction & Governing Law

These terms are governed by Italian law and European Union regulations. Any disputes will be subject to the exclusive jurisdiction of the courts of Milano, Italy, except where EU consumer protection laws provide for jurisdiction in the consumer’s country of residence.

🇪🇺 EU Consumer Rights: Nothing in these terms affects your statutory rights as an EU consumer under applicable consumer protection legislation.

🛍️

Our Services & Product Offering

CAPITAL ADV operates an e-commerce platform specializing in authentic home products with comprehensive anti-counterfeit verification and customer protection measures.

Product Categories

We offer authentic products in the following categories:

Home Electronics & Appliances: Kitchen appliances, home automation, electronics
Furniture & Home Decor: Furniture, decorative items, home accessories
Kitchen & Dining: Cookware, dinnerware, kitchen tools and gadgets
Lighting & Electrical: Light fixtures, electrical components, smart home devices
Garden & Outdoor: Outdoor furniture, garden tools, landscaping products
Tools & Hardware: Hand tools, power tools, hardware supplies

Service Standards

🔒 100% Authenticity Guarantee

All products undergo our 6-step authenticity verification process
Products sourced only from our network of 98+ authorized suppliers
Digital verification system with QR codes and blockchain tracking
Zero tolerance policy for counterfeit products

🚚 Shipping & Delivery

Secure shipping across all EU member states
Tamper-evident packaging with authenticity seals
Real-time tracking with authenticity verification at each step
Insurance coverage against damage, loss, or counterfeiting

🛡️ Customer Protection

EU-compliant 14-day withdrawal right
2-year legal warranty on all products
Extended warranty options available
Comprehensive customer support in multiple languages

✅ Service Commitment: We are committed to providing only authentic products with exceptional customer service and full compliance with EU consumer protection laws.

Website Usage

By accessing and using our website, you agree to:

Provide accurate and complete information when creating accounts or placing orders
Use the website only for lawful purposes and in accordance with these terms
Not attempt to gain unauthorized access to any part of the website or its systems
Not use automated systems (bots, scrapers) without explicit written permission
Respect intellectual property rights and not copy or redistribute website content

📦

Orders, Pricing & Delivery Terms

Order Process

1. Product Selection & Availability

All products displayed are subject to availability
Prices and product information are updated regularly but may contain errors
We reserve the right to correct pricing errors and cancel orders with incorrect pricing
Product images are for illustration purposes and may not represent exact specifications

2. Order Placement

Orders are placed through our secure online checkout process
Order confirmation email constitutes acknowledgment, not acceptance
We reserve the right to refuse or cancel orders for any reason
Contract formation occurs upon order dispatch confirmation

3. Order Verification & Processing

All orders undergo authenticity verification before processing
Payment authorization and fraud prevention checks are performed
Orders may be delayed or cancelled if verification fails
Processing time: 1-2 business days for standard orders

Pricing & Payment Terms

💰 Pricing Policy

VAT Inclusive: All displayed prices include applicable VAT
Currency: All prices displayed in EUR (Euros)
Price Changes: Prices may change without notice but confirmed orders honor original price
No Hidden Fees: Final price shown at checkout includes all applicable taxes and fees

💳 Accepted Payment Methods

Credit Cards: Visa, Mastercard, American Express
Debit Cards: All major European debit cards
PayPal: Secure PayPal payment processing
Bank Transfer: SEPA transfers for orders over €500
Cash on Delivery: Available in select regions

⏰ Payment Terms

Payment is due at time of order placement
Orders are not processed until payment is confirmed
Failed payments may result in order cancellation
Refunds processed to original payment method

Delivery Terms

🌍 Shipping Zones & Times

Zone	Countries	Delivery Time	Shipping Cost	Free Shipping
Zone 1	Italy	1-2 days	€4.99	Orders over €75
Zone 2	DE, FR, ES, AT, NL, BE	2-4 days	€7.99	Orders over €100
Zone 3	PL, CZ, HU, SK, SI, HR	3-6 days	€12.99	Orders over €150
Zone 4	All EU	4-8 days	€15.99	Orders over €200

📬 Delivery Conditions

Signature Required: All deliveries require signature confirmation
Delivery Address: Must be complete and accurate; changes may incur fees
Failed Delivery: Packages returned to depot; customer responsible for redelivery fees
Delivery Window: Standard delivery times are estimates, not guarantees
Risk Transfer: Risk transfers to customer upon delivery confirmation

⚠️ Delivery Delays: We are not liable for delays caused by customs, weather, strikes, or other circumstances beyond our control.

🔒

Authenticity Guarantee & Anti-Counterfeit Policy

Our authenticity guarantee is fundamental to our business model and constitutes a core part of our contractual obligations to customers.

100% Authenticity Commitment

🛡️ Our Guarantee

We guarantee that all products sold through resivo-home.shop are 100% authentic and sourced directly from authorized suppliers or manufacturers.

🔍 6-Step Verification Process

Supplier Verification: All suppliers undergo rigorous 8-step verification
Document Authentication: Certificates, invoices, and paperwork verified
Physical Inspection: Products examined by trained authenticity experts
Serial Number Verification: Cross-referenced with manufacturer databases
Digital Verification: QR codes and blockchain-based tracking assigned
Final Quality Check: Comprehensive inspection before shipping

Zero Tolerance Anti-Counterfeit Policy

🚫 Prohibited Activities

The following activities are strictly prohibited and will result in immediate action:

Attempting to sell or return counterfeit products
Tampering with authenticity seals or verification systems
Misrepresenting product authenticity or origin
Using our authenticity certificates for counterfeit products

⚖️ Legal Consequences

Civil Action: We pursue civil remedies for counterfeiting
Criminal Prosecution: Full cooperation with law enforcement
Account Termination: Immediate and permanent ban from services
Damages: Recovery of all costs and damages incurred

Customer Authenticity Rights

✅ If You Receive a Counterfeit Product

While extremely unlikely due to our verification process, if a counterfeit product is delivered:

Immediate Full Refund: 100% money back guarantee
Compensation: €50 additional compensation for inconvenience
Free Return: All return shipping costs covered by us
Investigation: Full investigation and supplier review
Legal Action: Prosecution of responsible parties

🔍 Product Verification

You can verify your product’s authenticity using:

QR Code: Scan with smartphone for instant verification
Serial Number: Enter on our website verification portal
Blockchain Record: Immutable authenticity trail
Customer Service: Manual verification assistance

🎯 Authenticity Promise: If any product is found to be counterfeit, we provide immediate remedies plus additional compensation, demonstrating our confidence in our verification systems.

💳

Payment Terms & Financial Obligations

Payment Processing

💰 Payment Obligations

Payment Due: Full payment required at time of order placement
Currency: All transactions processed in EUR (Euros)
Authorization: Payment methods must be authorized in customer’s name
Verification: We may require additional verification for fraud prevention

🏦 Payment Security

PCI DSS Compliance: All payment processing meets highest security standards
SSL Encryption: 256-bit encryption for all payment data
No Storage: We do not store complete credit card information
Fraud Prevention: Advanced fraud detection and prevention systems

Pricing & Taxes

📊 Price Components

Product Price: Base price of goods
VAT: Value Added Tax as required by EU law
Shipping: Delivery costs based on zone and method
No Hidden Fees: Final checkout price is total amount due

🧾 VAT & Tax Obligations

VAT Included: All prices include applicable VAT rates
VAT Invoices: Proper VAT invoices provided for all transactions
Business Customers: VAT exemption available for verified EU businesses
Tax Compliance: All taxes remitted according to EU regulations

Payment Failures & Disputes

❌ Failed Payments

Order Cancellation: Orders cancelled if payment cannot be processed
Retry Attempts: Automatic retry for temporary failures
Alternative Methods: Option to use different payment method
Customer Notification: Immediate notification of payment issues

🔄 Refunds & Chargebacks

Refund Processing: 5-7 business days to original payment method
Chargeback Defense: We contest illegitimate chargebacks
Documentation: Complete transaction records maintained
Cooperation: Full cooperation with payment provider investigations

💎 Payment Protection: All payments are processed through secure, regulated payment providers with full buyer protection.

🔄

Returns, Refunds & Warranty Terms

EU Consumer Rights

🇪🇺 14-Day Withdrawal Right

Under EU consumer protection law, you have the right to withdraw from any purchase within 14 days without giving reasons.

Period: 14 calendar days from delivery date
No Reasons Required: Right to cancel for any reason or no reason
Full Refund: Complete refund including original shipping costs
Return Shipping: Customer responsible for return shipping (except defective items)

🔄 Return Process

Contact Us: Initiate return through customer service or online portal
Authorization: Receive return authorization number (RMA)
Packaging: Securely package item with all original contents
Shipping: Send using provided return label or your chosen method
Processing: Refund processed within 5-7 business days of receipt

Return Conditions

✅ Acceptable Returns

Items in original condition with all packaging and accessories
Products returned within 14-day period
Items with authentic verification seals intact
Defective or damaged items (any time within warranty period)
Items not matching product description

❌ Non-Returnable Items

Personalized or customized products
Items damaged by misuse or normal wear
Products without original packaging or accessories
Hygiene-sensitive items if unsealed
Items with removed or damaged authenticity seals

Warranty Coverage

🛡️ 2-Year Legal Warranty

All products come with a mandatory 2-year legal warranty under EU consumer law.

Coverage: Manufacturing defects and malfunctions
Remedies: Repair, replacement, or refund at our discretion
Burden of Proof: Presumption of defect for first 12 months
No Cost: Free warranty service including shipping

⚡ Extended Warranty Options

Extended Warranty Plus: 3-5 year coverage with accidental damage
Premium Care Package: Comprehensive 5-year protection
Express Service: Priority repair and replacement services
Preventive Maintenance: Regular maintenance and optimization

🔒 Authenticity Requirement: Warranty coverage requires product authenticity verification. Counterfeit products are excluded from all warranty protection.

⚖️

Limitation of Liability & Dispute Resolution

Limitation of Liability

📋 General Limitations

Our liability is limited to the maximum extent permitted by applicable law, subject to mandatory consumer protection provisions.

✅ We Are Liable For

Product Defects: Manufacturing defects covered by warranty
Delivery Issues: Lost or damaged packages during shipping
Data Breaches: Unauthorized disclosure of personal data
Gross Negligence: Willful misconduct or gross negligence
Personal Injury: Product-related personal injury or property damage

❌ We Are Not Liable For

Indirect Damages: Lost profits, business interruption, or consequential damages
Third-Party Services: Actions of shipping carriers, payment processors
Force Majeure: Events beyond our reasonable control
User Error: Damages from misuse or failure to follow instructions
Compatibility Issues: Product compatibility with other devices or software

💰 Damage Caps

Where liability is not excluded, our total liability is limited to:

Product Value: Maximum of purchase price paid for specific product
Service Issues: Maximum of €500 for service-related claims
Data Issues: Maximum of €1,000 for data-related claims

⚠️ Consumer Rights: These limitations do not affect your statutory rights as an EU consumer. Mandatory consumer protection laws take precedence over contractual limitations.

Dispute Resolution

🤝 Preferred Resolution Process

Direct Contact: Contact customer service for immediate resolution
Management Review: Escalation to management level if needed
Mediation: Third-party mediation for complex disputes
Legal Action: Court proceedings as last resort

🏛️ Jurisdiction & Applicable Law

Governing Law: Italian law and EU regulations
Business Disputes: Exclusive jurisdiction of Milano courts
Consumer Disputes: Consumer’s local jurisdiction available under EU law
Online Dispute Resolution: EU ODR platform available

🇪🇺 EU Consumer Rights

Local Courts: Right to bring action in your country of residence
ODR Platform: Access to EU Online Dispute Resolution platform
Consumer Associations: Right to representation by consumer organizations
Class Actions: Participation in collective redress mechanisms

Intellectual Property

©️ Our Rights

Website Content: All website content protected by copyright
Trademarks: Company and product names are protected trademarks
Trade Secrets: Authenticity verification methods are confidential
Database Rights: Product and supplier databases protected

🚫 Prohibited Uses

Copying or reproducing website content without permission
Using our trademarks or logos without authorization
Reverse engineering our authenticity verification systems
Creating derivative works based on our content

🔄

Changes to Terms & Service Termination

Changes to These Terms

📝 Modification Rights

We reserve the right to modify these terms and conditions at any time, subject to legal requirements and customer notification obligations.

📢 Notification Process

Advance Notice: 30 days notice for material changes
Email Notification: Notice sent to registered email addresses
Website Notice: Prominent notice on website homepage
Acceptance: Continued use constitutes acceptance of changes

🔄 Rejection of Changes

If you do not agree to modified terms:

Stop using our services before effective date
Complete any pending orders under current terms
Request account closure if desired
Existing orders remain governed by original terms

Service Termination

👤 Customer Termination

You may terminate your relationship with us at any time by:

Closing your account through customer service
Ceasing to use our website and services
Requesting deletion of personal data (subject to legal retention requirements)

🏢 Company Termination Rights

We may terminate or restrict access to our services in the following cases:

Terms Violation: Breach of these terms and conditions
Fraudulent Activity: Suspected fraud or counterfeiting
Legal Requirements: Compliance with legal or regulatory requirements
Service Discontinuation: Business decision to discontinue services

📋 Effect of Termination

Pending Orders: Existing orders completed under original terms
Warranties: Product warranties remain in effect
Data Retention: Personal data handled according to privacy policy
Outstanding Obligations: Payment and return obligations survive termination

🔄 Survival Clause: Provisions relating to intellectual property, liability limitations, and dispute resolution survive termination of these terms.

Legal Questions & Contract Matters

For questions about these terms and conditions, legal matters, or contractual issues, please contact our legal department

Legal support available Mon-Fri 9:00-18:00 CET | For urgent legal matters, please use email contact

EU-Compliant Footer – CAPITAL ADV