Warranty Information – resivo-home.shop | CAPITAL ADV

Warranty Information

Comprehensive warranty protection for all authentic products. EU-compliant legal warranty plus optional extended coverage for complete peace of mind and maximum value protection.

🇪🇺 Your EU Warranty Rights

As an EU consumer, you have comprehensive warranty protection under European consumer law

2-Year Legal Warranty

Mandatory EU warranty on all products

Burden of Proof Protection

12 months protection for defects

Free Repair or Replacement

No cost warranty service

Authentic Products Only

Warranty valid only for genuine items

Warranty Coverage Options

Choose the warranty protection that best suits your needs and budget.

🛡️2-Year Legal Warranty

Mandatory EU warranty coverage for all products
Covers manufacturing defects and malfunctions
Free repair, replacement, or refund options
Burden of proof protection for first 12 months
No registration required – automatic coverage
Valid throughout the European Union
Transferable to new owner if product sold
Professional repair network access

Included Free

⚡Extended Warranty Plus

3-5 year extended coverage beyond legal warranty
Accidental damage protection included
Liquid damage and drop protection
Priority customer service and support
Express repair service (48-hour turnaround)
Loaner products during repair period
Annual maintenance and cleaning service
24/7 technical support hotline

From €29.99

💎Premium Care Package

Comprehensive 5-year total protection
Covers everything: defects, accidents, wear
Same-day replacement service guarantee
Annual upgrade option to newer models
Free installation and setup service
Dedicated premium support representative
Preventive maintenance included
100% money-back satisfaction guarantee

From €79.99

6-Step Warranty Claim Process

Simple, streamlined process to get your warranty claim resolved quickly and efficiently.

1
Report Issue
Contact our warranty support team via phone, email, or online portal with product details and issue description.
Multiple Contact Options
2
Authenticity Verification
Verify product authenticity using QR code or serial number to confirm warranty coverage eligibility.
Digital Verification
3
Diagnostic Assessment
Our technical team provides remote diagnostics or arranges inspection to determine the best solution.
Expert Analysis
4
Solution Authorization
Warranty claim approved and solution authorized: repair, replacement, or refund based on issue and coverage.
Fast Authorization
5
Service Execution
Professional repair service, replacement delivery, or refund processing initiated within 24-48 hours.
Priority Service
6
Quality Confirmation
Follow-up to ensure complete satisfaction with warranty service and resolution of the original issue.
Satisfaction Guaranteed

What’s Covered & What’s Not

Clear understanding of warranty coverage helps set proper expectations and ensures smooth claim processing.

✅ Covered Under Warranty

Manufacturing defects and faulty materials
Electronic component failures
Software malfunctions and bugs
Performance issues below specifications
Premature wear under normal use
Power supply and charging problems
Display and interface malfunctions
Mechanical failures and breakdowns
Connectivity and compatibility issues
Safety-related malfunctions

❌ Not Covered Under Warranty

Damage from misuse or negligence
Accidental drops, spills, or impacts
Damage from unauthorized repairs
Normal wear and tear over time
Cosmetic damage not affecting function
Damage from extreme environments
Issues from counterfeit or modified products
Damage from power surges or lightning
Problems from third-party accessories
Loss, theft, or intentional damage

🔍 Extended Coverage Includes

Accidental damage protection
Liquid spills and water damage
Drop damage and screen cracks
Power surge protection
Theft and loss protection (Premium)
Wear and tear coverage
Battery replacement service
Cosmetic damage repair
Technical support and training
Annual maintenance service

⚡ Express Service Options

24-hour repair service guarantee
Same-day replacement program
Priority technical support queue
Express shipping for replacements
On-site repair service (premium items)
Loaner device during repair
Weekend and holiday service
Dedicated premium support line
Personal warranty representative
Annual product health check

Warranty Registration Benefits

While registration is not required for legal warranty, it provides additional benefits and faster service.

⚡

Faster Claims Processing

Pre-registered products receive priority processing and faster warranty claim resolution times.

📱

Digital Warranty Card

Access your warranty information anytime through our mobile app and online customer portal.

🔔

Proactive Notifications

Receive alerts for software updates, recalls, maintenance reminders, and warranty expiration dates.

🎁

Exclusive Offers

Special discounts on extended warranties, accessories, and future purchases from our product catalog.

📊

Usage Analytics

Optional usage tracking and performance analytics to optimize product performance and lifespan.

🛠️

Maintenance Reminders

Automated reminders for preventive maintenance, cleaning schedules, and performance optimization.

Register Your Product Today

Takes less than 2 minutes and provides immediate benefits

Important Warranty Information

Please read these important terms and conditions to understand your warranty rights and obligations.

⚠️ Warranty Void Conditions

Product purchased from unauthorized resellers
Serial numbers removed, altered, or unreadable
Unauthorized repairs or modifications attempted
Product used for commercial purposes (residential warranty)
Damage from counterfeit accessories or parts
Evidence of tampering with authenticity seals

📋 Required Documentation

Original purchase receipt or invoice
Product serial number and model information
Authenticity verification (QR code or certificate)
Photo documentation of defect or damage
Detailed description of problem or malfunction
Previous repair history (if applicable)

⏰ Warranty Time Limits

Legal warranty: 2 years from purchase date
Burden of proof protection: First 12 months
Extended warranty: Duration varies by plan
Accessories warranty: 1 year from purchase
Battery warranty: 1 year or 1000 cycles
Warranty transfer: Full remaining period

🔒 Anti-Counterfeit Protection

Warranty valid only for authentic products
Verification required before service
Counterfeit products excluded from coverage
Report suspected counterfeits immediately
Authenticity database cross-reference required
QR code verification mandatory for claims

Warranty Support & Claims

Our dedicated warranty team is ready to assist with claims, questions, and technical support

Warranty support available Mon-Fri 9:00-18:00 CET | Emergency warranty line available 24/7

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